- Dashboards of key metrices related to ratings and reviews across multiple sites.
- Get details of business reviews across months/year to monitor your reputation status.
- Get your NPS status by month/weeks.
- Get to know your customer positivity score by week.
- Keyword searches on your customer reviews across various review sites for deeper analysis and potential changes/actions required.
- Mark reviews/feedbacks for actions based on the derived information.
- Assign reviews for actions within your team.
- Track review actions for progress and closure.
Customer insight aims to increase the effectiveness of a product or service for the consumer, accompanied by increased sales for the business.
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- Get analysis on the reviews of your competitors.
- Compare ratings of all your business locations with local competitors.
- Keyword search of competitor reviews for actions within your team.
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